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| Business
Topic of the Month -- |
Set
the Right Price for Your Product or Service
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T
| Set the Right Price for Your
Product or Service |
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Don't go
too high or too low, or customers won't buy what you're offering.
June 01, 2003
By Cliff Ennico |
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Without a doubt, one of the hardest parts of starting a
consulting or professional practice is the art (there is no science) of pricing your
services, the subject of this week's e-mail: "I've just left corporate America and am
starting my own consulting business. There's a fair amount of competition in my area, but
I'll be working out of my home with low overhead, and I'm thinking of offering really low
prices to my customers, like 50 percent of what my competition charges, in the hopes that
once I become more established in my practice I'll be able to raise them. Do you think
this is a viable strategy?"
When you start any business, there's always a certain amount of
insecurity (OK, terror) about just how good you really are. You lie awake at nights asking
"Will people actually part with their hard-earned money to buy what I have to
offer?" It's very tempting to sell yourself short and offer your services at rates
significantly below the market in an effort to get business--any business--in your front
door.
But let me ask you a question. Let's say you were thinking of
hiring me as a consultant, and I told you my rate was $10 an hour. You have spoken to
other consultants who quoted you $200 to $300 an hour for the same services. Tell me the
truth: Would you be jumping up and down for joy, thinking that you have been offered the
deal of your life? If you are like most people, you would be very suspicious of my offer.
You would be thinking either:
- This deal is too good to be true--I'd better check this
guy out thoroughly; or
- This guy is so naive or desperate for business that if I bargain
hard with him, I'll probably end up getting the services I need for nothing.
Either way, I am not going to get what I want out of this
relationship.
There's another drawback to low-ball pricing. Let's say your
competition is charging an average of $200 an hour. You price yourself at $100 an hour,
and you get tons of business. Now you want to raise your fees to $125 an hour. How do you
think your clients will react to that, once they have become accustomed to paying $100 an
hour? Believe it or not, even though at $125 an hour your clients are still getting a
tremendous deal, they probably will yell and scream that you are raising your fees by 25
percent in a difficult economy. Try it, and see what happens.
It's a lot easier to overprice your services and offer
discounts to your clients--that way, the clients perceive that they are getting a deal,
and you are still getting a market rate for your services--than it is to underprice your
services in the hopes of increasing them later once the clients are "hooked" on
your way of doing things.
This doesn't mean that you should price higher than your
competition, in the hopes people will perceive you as the "gold standard" of
your profession. Some people do think that high prices equal superior quality, but they
usually aren't the clients you want to attract. Remember, you are an unknown quantity at
this point.
What I would do, if I were in your shoes, is find out exactly
what your competition charges, and price yourself at 80 to 90 percent of what they charge.
Then, if you sense a customer wants an even lower price, you can offer a one-time,
"new client" discount, or perhaps a flat fee, on the first job you do for them.
This will send the desired signal that you are eager for their business and are flexible
in your pricing, while also communicating that sooner or later the client will be asked to
pay something close to market rates.
There is always the risk that you will overprice your services at
some point. Just keep in mind two important truths. If you do not charge what you are
worth:
1. You are guaranteed to burn out quickly; and
2. You will resent your customers for not providing you with a decent living and start
treating them like dirt--a sure formula for failure.
Cliff Ennico is host of the PBS television series
MoneyHunt and a leading expert on managing growing companies. His advice for small
businesses regularly appears on the "Protecting Your Business" channel on the
Small Business Television Network at www.sbtv.com.
E-mail him at cennico@legalcareer.com. This
column is no substitute for legal, tax or financial advice, which can be furnished only by
a qualified professional licensed in your state. Copyright 2003 Clifford R. Ennico.
Distributed by Creators Syndicate Inc.
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The
30-Second Business Plan |
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Want
to impress a potential investor quickly? Here's exactly what to say.
January 20, 2003
By Cliff Ennico |
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You board an elevator in a high-rise office
building. Just before the doors close, in walks Bill Gates Jr.--the world's richest human
being, who can fund your entire business plan out of his pocket change. You and Mr. Gates
are completely, totally alone, and you have his undivided attention for a few moments.
What would you say?
If you are an entrepreneur, you would launch
into your "elevator pitch"--a carefully prepared, well-rehearsed summary of who
you are, what you do and why you are better at it than anyone else. It's the verbal
equivalent of your business card, but it needs to say much, much more, and it needs to say
it very quickly.
It's called an "elevator pitch," by
the way, because it shouldn't be longer than the time it takes for an elevator to rise or
fall 20 stories--about 30 to 45 seconds on average. In that time, you must:
- say who you are;
- describe the salient features of your business
plan;
- and get your listener excited about what you
do, so that they want to hear more details.
Most entrepreneurs have elevator pitches, but
very few of them are effective. The three biggest mistakes people make in their elevator
pitches are: 1) describing skills rather than purpose; (2) failing to tell an interesting
story; and (3) forgetting to rehearse and prepare.
Skills vs. purpose. Too often, an elevator
pitch merely describes your skills, as in "Hi, I'm Cliff Ennico, a lawyer and
columnist." While this is 100 percent accurate information, it is totally useless, as
it doesn't give a clue why the listener should care who you are. There are many types of
lawyers and columnists in the world. What kind of work do you do? What is your
specialty--the stuff you do best? What types of clients do you represent? What is your
column about?
Instead of focusing on your skills, your
pitch needs to describe the people you serve--your customers or clients--and how you add
value to their lives. For example: "Hi, I'm Cliff Ennico. I help business start-ups
solve their management and legal problems. I also have a syndicated newspaper column in
which I answer difficult questions raised by business owners, entrepreneurs and
self-employed professionals." Much better, no?
Tell your story. It's critical that an
elevator pitch "hook" your listener--get them interested in who you are.
Consider the following two pitches for the same company:
- "Hi, I'm Jane Doe, president of XYZ Corp.
We publish law books."
- "Hi, I'm Jane Doe, president of XYZ Corp.
We publish books, newsletters, audio programs and seminars designed to help lawyers and
other legal professionals manage their careers better. Our best-selling title, How to Make
Partner in 30 Days or Less, was named the book 'most frequently stolen from law schools
around the country' in a recent poll of law librarians."
Both statements do the job, but the second
one is much more compelling, isn't it? Even if you're not at all interested in legal
publishing, you are just a tad curious about Jane Doe, aren't you? Maybe, just maybe,
she's got a hot new niche publishing company and you should consider an early-stage
investment.
Practice, practice, practice. You never know
when you will need your elevator pitch. Situations like the elevator encounter with Bill
Gates happen all the time, usually without warning. If you've got a terrific pitch, but
can't call it to mind at a moment's notice, it's the same as not having an elevator pitch
at all.
Nothing--I mean nothing--sounds worse than a
badly prepared elevator pitch, or one that sounds overly "rehearsed." If you
stumble over your pitch, it may just be a case of the jitters, but many people will assume
you don't really know what you do for a living!
Just like an actor or a stand-up comedian,
you need to rehearse and improve your elevator pitch constantly, so it flows like butter
from your tongue. It should come out of your mouth without forethought, as a Pavlovian
reflex, exuding confidence, energy and enthusiasm.
Cliff Ennico is host of the PBS television
series MoneyHunt and a leading expert on managing growing companies. His advice for
small businesses regularly appears on the "Protecting Your Business" channel on
the Small Business Television Network at www.sbtv.com.
E-mail him at cennico@legalcareer.com.
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What Angels are Saying -- Be Focused
copyright 2001 Wyn Lydecker
I heard an angel speak a few mornings ago at
the Westchester Venture Group. As I expected, he said that investors are no longer
throwing money at concepts. But he also had several pieces of very good advice.
Entrepreneurs who heed these words of wisdom and can answer the questions listed below
will be well ahead of the pack in securing funding.
Regarding focus, he said that too many
entrepreneurs want to do too much. This is not a viable way to start a business. Focus on
your core business and branch out once you have built that as a foundation.
1. Always be ready to present. Have your
elevator pitch honed.
2. Be able to explain your business model
succintly -- be focused.
3. Know what your value proposition is --
What benefits do you offer to your target market that others don't?
- In other words, who is your target market?
- What niche or need do you fill?
4. How big is the market you are operating
in, and what are the trends?
5. Who is your competition? How do you
differentiate your business from your competitors?
6. What barriers to entry are there to keep
new players out? Patents?
7. How will you produce, market and
distribute your product or service?
8. Who is on your management team? What are
their credentials and what skills do they bring to the company that will make the
investors feel comfortable that they are the people who can implement the plan
successfully or modify it so that you reach your goals?
9. Do your financial projections show how
your business will reach profitability in 18 months? If not, what milestones must you
reach first? How much financing do you need?
10. What valuation do you have in mind? Is it
reasonable in today's climate?
11. What is your exit strategy?
The
Importance of the Business Plan
copyright 2000 Wyn Lydecker
The Importance of the Business Plan
copyright 2000 - 2001 Wyn Lydecker
by Wyn L. Lydecker
Your business plan is a road map that will guide you in
running and building your business. The type of business plan you write will depend upon
the business you are starting or running, the purpose of the plan and the audience for the
plan. But no matter what type of plan you write, the process you go through as you prepare
the plan is actually more important than the plan itself. That's because the process will
make you really think about your business.
The Process -- As you prepare to write your plan will need to ask
yourself questions. How you answer them will guide you in writing the plan.
What is your ultimate goal?
Why are you going to be a success?
What will it take to be a success?
What is success? How do you define it?
What will success be for you personally and for your business?
Can you achieve it?
What is your mission? To help people? To make money? To fill
a need in the marketplace?
Your business
What is your business model?
What business are you in? What is your businesss purpose? Can you state this in one
to two succinct sentences?
Your reason for being -- your value proposition
Why should anyone want to buy your product or service? Is it unique?
What are the primary benefits your business offers?
Who is your consumer or your primary audience?
How do your businesss benefits benefit this primary consumer?
How are you going to produce your product or service?
Manufacturing and Distribution
How are you going make or acquire the product?
How are you going to get it to market?
To the end user?
Marketing
Who is your true target market -- the store that will sell the product or the end users?
How are you going to let people know about it?
What are you going to tell them?
What will it cost to market it?
Making Money -- the financial story
What does your product or service cost to make?
How much can you charge for it?
How much do you need to charge to breakeven?
How much will people pay?
How much do you need to sell? How much can you sell? How much can you produce?
How are you going to make money? (earn a profit?) (generate revenues?)
What are your projections for growth over the next three years?
In sales
In costs
In profits
What assets do you have? What liabilities?
What is your capital structure? Or what kind of capital structure would you like to have?
What will be the engine for that growth? What assumptions are going into it?
Are you thinking of going public?
How will you pay back your loan or ensure that your equity investors will get the rate of
return they anticipate? What rate of return on investment do you anticipate?
Your Market
Is your market local or national or global?
Who is your competition?
Who is your direct competition?
What are the barriers to entry?
What is happening in the industry? What are industry trends? How do industry trends
benefit you and your business?
What are the dynamics of the industry and its suppliers and consumers?
Management and Business Structure
Who are you? Why should anyone want to buy your services/products? Why should anyone want
to invest in your business or loan you money?
What legal structure will you have? (inc., llc, etc.)
When you have answered these questions, you will find that even more questions start to
come up. How you answer the questions is important.
A venture capitalist may ask you: Where did you go to school? What have you done
previously? What is your experience and the experience of your management team? What's to
stop others from doing the same thing?
When you have the answers, you need to write them all out in a solid form. Different
companies and organizations recommend different formats. You need one that tells investors
or lenders what your business is all about, who you are, and why you will be successful.
Why should this organization of professionals give or lend you money? You are telling the
story of your business. Be passionate without hype. Be sincere. Be logical. Be persuasive.
Back up supposition and prediction with fact and research. Quote respected sources.
One thing you can count on is that your business will evolve and you will never follow
your plan exactly. Still, it is very useful to have because writing a business plan brings
discipline to the business planning process.
-----------------------------------------------------------------------------------------------
Copyright 1999 Wyn Lydecker and John Rhode
Understanding Financial Statements and the Financial Decisions You Make in Business
Or the power of financial statements. A practical approach to using and understanding the
numbers of your business.
By Wyn Lydecker & John Rhode
The three main financial statements every business needs to produce are:
The Balance Sheet, The Income Statement and The Cash Flow (or Sources and Uses of Funds)
Statement.
Financial statements are important for you to understand and use because:
They tell you about your business's health -- its ability to carry on business.
They tell other people in the government (like the Internal Revenue Service) and in banks
how you conduct your business -- how money flows through, what it owns, what it owes and
what it uses to create value which it sells to others.
They enable you have documents to show, use and discuss when you go to borrow money or
attract investors. The statements contain the language of business -- a common language
that all accountants and bankers as well as most business owners and investors understand.
The Balance Sheet gives a snapshot of the business's financial position at a specific
point -- usually at the end of the year and at the end of each quarter.
The Income Statement tells you how much profit or loss you earned during a specific
period, and it shows how that profit or loss came about by showing sales and expenses
details.
The Cash Flow statement ties the two other statements together, showing how money flowed
through the organization how cash was used and where it came from -- over the same
specific period.
All these statements are also very useful for individuals and/or families to have to help
them understand their personal financial situation.
The Balance Sheet tells you how many assets, liabilities and owners equity a
business has.
ASSETS = LIABILITIES + OWNERS EQUITY
Or looked at another way:
OWNED - OWED = OWNERS EQUITY
ASSETS are the economic resources of a business. They represent expected future economic
benefit.
Assets are listed from the ones with the surest, most quickly realized value to the ones
with most risky or slowest to realize value.
Current Assets are liquid assets, i.e., assets that are cash or can be turned into cash
quickly.
Fixed Assets are not liquid, i.e., they would take a longer time to turn into cash.
A word about assets: Sometimes assets wear out. To reflect the fact that as they get older
and do not contribute as much to the business, assets are depreciated. That means that a
portion of the assets' value is subtracted each year. A car can be depreciated over 6
years. That means one sixth of its value goes away each year. In the seventh year, the
business does not show the value of the car on its balance sheet.
Liabilities are obligations which require settlement in the future by conveying assets or
performing services. (Anything the company owes and must pay for in the future).
Liabilities are listed in order from the most current -- the ones on which the business
must make good first, down to the ones that are paid last. So, you have current
liabilities and long-term liabilities or long-term debt. The long-term debt is part of the
capital of the firm. It can be money the firm borrowed so that it could start or grow.
Owner's Equity is the residual interest in the assets of the business -- the difference
between Assets and Liabilities. Owner's equity can include money the owner(s) or investors
have paid into the business to help it grow or to get off the ground. When the firm is
running well, it earns a profit or net income (as shown on the Income Statement). Net
income that is not paid out to owners or investors is called retained earnings and becomes
part of the owners equity. In a corporation, the book value of the shares of stock
outstanding is also part of the owners equity. Usually, retained earnings are used
to fund product development and growth.
A BALANCE SHEET USUSALLY LOOKS SOMETHING LIKE THIS:
ASSETS:
Current Assets:
Cash and cash equivalents -- (money in the bank, certificates of deposit, govt.
securities, etc.)
Accounts Receivable (A/R) -- money owed to your business. If you have sent out an invoice,
then you have a receivable until the invoice is paid.)
Inventories (raw materials, work in progress and finished goods that are ready for
sale.)
Short-term prepayments -- (Insurance, taxes, rent, etc.)
Fixed Assets or Long Term Assets
Property, plants, and equipment (the big investments that enable the business to produce
its goods and services and to sell them and ship them.)
Intangible assets (Patents, trademarks, good will or reputation, if these things were
purchased or have a cost which can be attributed to them.)
Liabilities
Current Liabilities
Notes payable (IOUs that will be paid within 60 days)
Accounts payable (amounts payable to suppliers, to credit cards, to utilities, to the
landlord, etc. within one year)
Long-term Liabilities
Long-term debt (debt that is not due to be paid during that year -- bonds, mortgages,
other debt that is secured by long-term assets)
Owners Equity (Residual value or the net assets)
owners investment in the business less the amount the owner withdraws.
Net income for the period less any cash distributions paid out to owners or investors,
yielding Retained Earnings, which are usually reinvested in the business.
Corporations will also have stock carried at book value -- not the value established by
trading of the stock in the stock market and listed in the stock market prices in the
newspaper or on CNBC or on the Internet.
A healthy business should be able to cover its current liabilities with its current
assets.
Financial people call the excess of current assets over current liabilities working
capital.
A business should also have about twice as many total assets as total liabilities.
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UNDERSTANDING PRICE, PRODUCTION AND PROFIT
BY
JOHN RHODE AND WYN LYDECKER
When you own or start a business, you have to answer a lot of questions.
One question that everyone wonders about is how to price your product or service.
Others are: How much product can you produce and sell?
How much do you need to sell to break even -- to cover your fixed costs?
Is it possible to make a profit in this business?
These are marketing questions, but they are also finance questions. The key to answering
them lies in the concept of contribution and variable cost. These concepts tie to both the
balance sheet and the income statement.
To figure out your contribution for each unit of your product or service sold, take the
price for one item and subtract the direct cost of making the product -- the cost of the
raw materials and labor or its cost of goods sold -- its variable costs.
Your can find these costs by taking your beginning inventory, adding your purchases for
the period and subtracting your ending inventory (the stuff you didn't sell yet.) That
enables you to match this period's sales with this period's costs of making your product
or service.
Now, take your sale price less the variable cost. That's your contribution. Let's say you
sell a scarf for $10, and it took you $4.00 of labor and materials to make the scarf. That
means the sale of one scarf contributes $6.00 to your firm. That's your gross profit or
gross margin. For each sale, you can pour $6.00 worth of water into the container.
Now, you want to know how many scarves you have to sell to cover your fixed costs (also
known as operating costs).
Suppose you've got $3,000 in fixed costs every month. How many scarves do you need to sell
just to break-even? (Just to cover the rocks in the container with water?)
3000 divided by 6 or 500! But what if you can't make that many scarves? How about if you
raise the price? What if you charge $20 for each scarf? Your contribution would shoot up
to $16.00! Then you'd only have to sell 187.
Could you lower your overhead? Well, what if you work at home instead of renting a place
to work? You could save $1500 per month!
Then, at $10, you'd only have to sell 250 scarves. And at $20, you'd need to sell 94 to
break even! This is beginning to sound more reasonable.
So, after all this calculating and messing around, you decide to work at home and charge
$20 for each scarf, hoping to sell 100 scarves and keep a few dollars for yourself. (The
amount of water that is just above the rocks.)
It is important to understand how such calculations help you make sound business
decisions. All you need is a calculator, paper and pencil and an understanding of what
your costs are -- both variable and fixed -- and what your sales price could be.
This analysis helps you with Break-Even analysis.
Break-even is the point at which you earn zero profit.
Break-Even Point In Units = fixed costs divided by contribution margin.
Break-Even Point in Dollars = ______Fixed Costs_____
Contribution Rate
Example: Company Bee sells honey for $10 per unit
Its variable (production costs) are $7 per unit
That means each unit contributes $3 toward fixed costs
Fixed costs are $2400
To cover fixed costs, the owner Ms. Bee must sell 800 units. (2400 /3 = 800)
Contribution rate is the price less the variable cost divided by the price.
(10 - 7) / 10 = .3 = 30%
From this, we figure out the Break-Even in dollars:
__2400__ = $8000 (This makes sense since 800 units sell for $8000)
.30 (800 units x $10 = $8000)
From here you can figure out how much honey you'd have to sell to make a certain amount of
money or profit.
Understanding these concepts helps with marketing because it helps you understand what
price, quality of your raw materials, quality of your sales and customer service,
promotion and distribution all do to your revenues, and costs and profit.
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THE INCOME STATEMENT
By
Wyn Lydecker and John Rhode
The Income Statement reports the results of operations of a business during a specific
time, usually a month, quarter or year.
In an income statement you are showing how much you spent to produce the sales in that
period.
It helps you match revenues and expenses.
An accountant or bookkeeper needs to help you keep track of expenses and revenues so that
you can ensure that the expenses you are showing really helped produce the sales you had.
All of this can become more complex than it may seem at the beginning. That is why it will
pay you to try to understand it now and to get help from a professional when you need it.
When writing a business plan, be sure to create income statements monthly for the first
year or so, and then quarterly for the third year, as this shows that you have thought
through sales ramp up and also how start-up costs start to go away as the firm becomes
more efficient.
____________________________________________________________________________________________________________
Sample Income Statement
Sales revenues
Less returns and discounts
Net sales(money you actually take in from selling your services or products)
Cost of goods sold:
Beginning inventory (inventory left over from the previous period)
Purchases (Raw materials you bought to create your product or perform your service)
Transportation in (money you paid to get the materials shipped to you)
Delivered cost of purchases (total cost of raw materials)
Less: returns and allowances and discounts
Goods available for sale (cost of products that are all assembled and ready to ship out)
Less: ending inventory (cost or value of anything not sold)
Cost of goods sold
Gross profit on sales (net sales less cost of goods sold)*
Operating Expenses: (also known as overhead)
Selling expenses:
Sales force
Advertising and promotion
Product delivery expense
Building occupancy expense
Other selling expense
General and administrative expenses
Administrative salaries
State and local property taxes
Depreciation of office equipment
Other admin. Expenses
Total operating expenses
Operating income **
Other revenue
Interest
Dividends
Other expenses
Interest expense
Income before income tax
Federal and State income taxes
Net Income (This net income goes over to the balance sheet in the owner's equity section)
__________________________________________________________________________________________
*Gross profit on sales is important because it indicates your gross markup on sales. This
money is available to cover selling and administrative expenses. ** Operating income is a
measure of operating results.
Net income is important because that is your profit for the period. It increases the worth
of your business.
Five Tips for Marketing Your Business
By
Wyn L. Lydecker
1. Set your Strategy
What is your mission?
What is your goal?
What is your benefit, or what special value do you offer (value proposition)?
Who is your audience? Do you have more than one?
How do you propose to reach them?
What sort of image should you project to them that will highlight your benefits?
2. Communicate Your Strategy
Fine tune the words to convey your benefit succinctly.
Dont dilute your story.
Focus on one or two points in any message to customers/clients.
3. Create an Identity
Work with professionals to get the right words and graphics to identify you to clients
immediately.
Make sure the identity fits your strategy.
Dont let the words get in the way or the graphics or the graphics get in the way of
the words. Words and graphics have to work together.
4. Use the Media Judiciously
Can you afford to advertise?
Which media will be most effective?
Could public relations work better than advertising to help you meet your goals?
Does the Internet make sense? What type of site is best to accomplish your goals?
Do you have money set aside to take advantage of sudden opportunities?
5. Review Your Plan Regularly
Are you meeting your goals? Why or why not?
Should you change anything?
You can reach Wyn Lydecker via e-mail at: sbrc@sbrc.net
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